At Architects of Skin, a trade name of Avention Global, we understand the importance you attach to your personal information. This Privacy Policy details how we handle personal information. Under the Privacy Act 'Personal information' is an expression that has a defined meaning. It is information that can be used to identify an individual.

We are committed to complying with Australian privacy laws and the Spam Act.

We believe in trusted relationships with our customers and consumers. We also believe it is important that consumers and businesses should have access to complete, accurate and timely property information.

Primarily, we use personal information for the provision of medical technology information services to our subscribers, customers and consumers for their use in the medical and healthcare industries. Not all of the information collected and held by us will be personal information.

Application of Privacy Policy

This policy applies to Avention Global and its subsidiaries, as set out below.

By using our services, including accessing our websites or requesting publications or reports from us, you agree to the terms of this Privacy Policy. If you do not agree, then unfortunately you cannot make use of our services.


We collect personal information to enable us to provide our services. We also collect a broad range of non-personal information. Some of the information we collect includes:

  • contact information (such as address details and telephone numbers) of healthcare providers and their patients;
  • contact information and payment information (such as bank account and credit card details) for our customers, users and subscribers;
  • information pertaining to products and services ordered from us and their use;
  • statistical and demographic information.

Accuracy and Completeness

We are committed to providing accurate and complete medical and healthcare information. If you become aware that any information in our databases is inaccurate or incomplete, then please notify us (with as much detail as possible) and we will use our best efforts to verify that information and correct or update the information in our databases.

Our contact details to provide corrected or updated information are [email protected].


We may collect information about you:

  • directly from you, for example, when you provide information to us (such as when you order a product or service from us, when you complete a form on a website, when you subscribe to a newsletter, when you provide a response to a survey, and when you provide us with corrected or updated information);
  • from related companies of Avention Global; and
  • from third parties, such as State Government departments & agencies, Royal Australian College of Surgeons, and other publicly available information about you (such as from newspaper advertisements and editorials).

If you provide data to us, which includes personal information of another, you must first obtain consent from that person. By providing that information to us, you represent that you have obtained such consent.

We collect information on our own behalf and on behalf of others. Where we collect information on behalf of others, we require that they comply with Australian privacy laws.

We may engage third parties to provide services to us, which may include collecting and processing personal information on our behalf. We require that such third parties comply with Australian privacy laws.

Use and Disclosure

Personal information

We may use information about you to:

  • provide products and services to you;
  • verify your identity;
  • administer and manage products and services provided to you, including charging, billing, account management, and debt collection;
  • perform administrative and operational tasks (including risk management, systems development and testing, credit scoring and staff training, and market or customer satisfaction research);
  • provide you with news and information, as well as promote and market products, services and special offers made available by us, our related companies and third parties (unless you ask us not to) (subject to any prohibitions in our contracts with third parties);
  • generate records and reports based on your use of our services;
  • conduct research about our products and services;
  • develop products and services;
  • respond to any specific request you make of us;
  • prevent or investigate any fraud or crime (or a suspected fraud or crime);
  • audit and monitor the services we provide.

We may disclose information about you to:

  • your authorised representatives and agents;
  • our agents, contractors and third party service providers to enable them to provide administrative and other services for or to us;
  • our customers and subscribers as part of a product or service offered by us;
  • third parties to enable them to provide you with news and information and to promote and market products, services and special offers (unless you ask us not to);
  • others where the disclosure is required by law, for example, to government agencies and regulatory bodies as part of our statutory obligations, or for law enforcement purposes; and
  • an organisation that acquires all or part of our assets or businesses.

We may also use or disclose information about you where we have obtained your consent, where we have obtained the information from another party (eg a hospitals website) for a specified purpose, or as required by relevant laws, statutes, regulations, codes and external payment systems.

Where you provide information to us, you consent to use and disclosure of that information in accordance with this Policy.

We collect information from publicly available sources such as the Official College of your profession in each State and Territory. Your use of this information must be in accordance with the rules set down by the relevant information provider. These rules are contained in the terms and conditions of your contract with us. The information provider's rules may be amended from time to time and therefore so too will the terms of your contract.

When we provide personal information to our customers and subscribers as part of a product or service offered by us, we require them:

  • to never use personal information for direct marketing;
  • to comply with all third party use restrictions (which are set out in the terms and conditions of your contract with us where the personal information is collected by a third party and provided to us; and
  • to comply with the Privacy Act.


We are committed to ensuring the security of our websites, and we incorporate security practices and procedures, which we consider, are consistent with Australian industry standards. We review our security procedures from time to time and update them when relevant. All orders placed online using a credit card are covered by SSL security technology to protect customer details.

Each time you visit one of our websites; web servers may collect certain information including your IP address, the date, time and duration of your visit and the pages, documents and services accessed. We use these non-personalised statistics about the use of our websites to continually improve our websites and customer service, and to create aggregated data and data products regarding the healthcare industry or product trends that we may provide to third parties.

We may also use (and may engage third parties to use) this information to help improve and tailor our websites, and to select advertisements that may be displayed to you on our websites.

Our websites contain links to the websites of third parties. If you access those third party websites they may collect information about you. You will need to contact them to ascertain their privacy standards. We are not responsible for the conduct of the operators of third party websites.

Our websites may use a technology called "cookies". A cookie is a small text file placed on your computer hard drive by a web page server. Cookies may be accessed later by our web servers. Cookies store information about your use of websites. Cookies also allow us to provide you with more personalised service. We use cookies to:

  • determine whether you have previously accessed our websites;
  • identify the pages you have accessed;
  • aid in the security of your use of our Avention Global websites;
  • aid in the log-in process; and
  • facilitate administration of Avention Global websites.

Most web browsers are set to accept cookies but you may configure your browser not to accept them. If you set your browser to reject cookies you may not be able to make full use of our websites.

We cannot guarantee the security of information transmitted over the internet. We recommend that you take all necessary precautions to protect your personal information while you are online, including installing appropriate operating system updates, browser updates, virus protection software and firewall software.

Credit card details

If you provide us with your credit card details for payment of products and services, we will only use that information for the purpose of processing your payment, which includes disclosing the information to our third party credit card gateway provider. We will retain a record of the last 4 digits of your credit card number for auditing and verification purposes only.


We take reasonable steps to ensure that all personal information about you that we collect, use or disclose is accurate.

You may request access to personal information that we hold about you. Before providing you with access to the personal information that we hold about you, we may require that you first provide us with documentary evidence verifying your identity and proof of ownership. Subject to us being satisfied with such verifying documents, we will only refuse a request for access to personal information when permitted by law (including the National Privacy Principles) and, in the unlikely event that this occurs, will give a written explanation for our decision. We will not charge you a fee for your access request but may charge you the reasonable cost of processing your request.

If you would like to request access to the information we hold about you, please contact our Privacy Officer (contact details below).


If, at any time, you do not wish to receive marketing correspondence or email newsletters from us, please advise our Privacy Officer, and we will cease future correspondence and, if requested, remove your personal information from our marketing database.

Sensitive Information

We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information). The Privacy Act defines the expression "Sensitive information' It includes information about your health, your race or ethnic origin and religious beliefs.


If you have a complaint about our treatment of your personal information, please contact our Privacy Officer (contact details below). Our Privacy Officer will investigate your complaint and endeavour to resolve any issue to your satisfaction.

If we do not adequately answer your concerns, you have the right to make a complaint to the Privacy Commissioner.


If you have any questions relating to this privacy policy or your personal information, please contact our Privacy Officer:

  • [email protected]
  • Avention Global Pty Ltd, Suite 50, 23 Narabang Way, Belrose NSW 2085, Australia
  • Ph: 1300 068 357

Please provide us with your full name, address and contact number when contacting our Privacy Officer.


This Privacy Policy is made on behalf of Avention Global (ABN 72 156 623 746) and its subsidiaries. All references to "Avention Global", "we", "us" or "our" in this policy are references to Avention Global and its subsidiaries.

This policy is effective as of 21st June 2012. Avention Global may vary this Privacy Policy from time to time. Avention Global will notify you of these changes by publishing them on our websites. The current version of this Privacy Policy is kept on file at Avention Global.